Key figures from hospitality, tourism and culture to headline major county event

THE VISIT Pembrokeshire Tourism Summit will return on Wednesday, Marcn 26, bringing together leading voices from across the visitor economy for the county’s flagship industry event.

Hosted once again at Folly Farm, the annual summit is open to anyone involved in — or with an interest in — tourism in Pembrokeshire. This year’s theme, Shaping the Future Together: Sustainable Growth for Pembrokeshire, will focus on collaboration, innovation and long-term development across the sector.

Organisers say the event is the largest in Visit Pembrokeshire’s calendar, attracting tourism professionals, business owners, strategic partners and representatives from the public and third sectors.

The keynote speaker will be Kate Nicholls OBE, Chair and former Chief Executive of UKHospitality, widely regarded as one of the UK’s most influential advocates for the hospitality and tourism industries. She has played a central role in shaping national policy and championing the sector’s contribution to local economies.

Jason Thomas, Director of Visit Wales, will provide an update on national tourism priorities, while John Davies, Chair of the Executive Committee for the 2026 National Eisteddfod, will also address delegates. A former leader of Pembrokeshire County Council, Mr Davies brings extensive experience of both local government and national organisations.

Emma Thornton, Chief Executive of Visit Pembrokeshire, will open the summit by outlining the organisation’s ten-year vision for the Pembrokeshire visitor economy.

She said: “The Visit Pembrokeshire 2026 Tourism Summit will be a day to unite our industry, strengthen our voice, and shape the future of tourism in our county. Attendees will have the opportunity to make new connections, share innovation and best practice, and above all champion our visitor economy.

“Be in the room. Be part of the conversation. Be part of the future.”

Tickets for the summit are available via Eventbrite.

Visit Pembrokeshire is the county’s official Destination Management Organisation (DMO), operating as a business-led public-private partnership. The organisation provides tourism leadership and advocacy, destination marketing, campaign delivery, business support, and research and intelligence.

It also coordinates delivery of Pembrokeshire’s 2024–2028 Destination Management Plan, a shared strategy aimed at growing tourism sustainably for the benefit of communities and businesses.

PEMBROKESHIRE-BASED micro-distillery, Still Wild, will bring its award winning spirits to the heart of London as part of a special food and drink showcase at the iconic Spitalfields Market over St David’s Day weekend.

Taking place on Saturday 28th February and Sunday 1st March, and set within one of London’s most historic food destinations, the market will feature more than a dozen Welsh food and drink producers. The event will celebrate Wales’ position as a modern food nation, renowned for producing world-class food and drink.

Still Wild, which is known for its selection of wild botanical infused vermouth, gins, negronis, aperitif, nocino and vodkas will feature among the curated selection of producers. The Kilgetty based micro distillery launched Wales’ first ever vermouth in 2020 and hand-forages local botanicals to develop products that capture the flavours of the Pembrokeshire coastline.

Using a cold vacuum distillation process Still Wild is able preserve the delicate aromas of its botanicals and natural additives, a technique that has earned the brand international recognition, including a top global ranking at the World Vermouth Awards.

James Harrison-Allen of Still Wild said: “We’re really excited about having the opportunity to showcase our award winning range of vermouths and aperitivos to a London audience. We’ve had a loyal customer base in London via our website ever since we started, but I can’t wait to be pouring drinks in person. We’re really passionate about all the amazing wild Welsh botanicals that we forage, and I’m really eager to share them with everyone.”

Spitalfields Market, with its rich trading heritage and reputation for outstanding produce, provides the perfect backdrop to tell the story of Welsh food and drink to a London audience. Over the weekend, visitors will be invited to discover products that reflect the quality, character and ambition of contemporary Wales – from heritage-inspired favourites to innovative, modern brands.

Celebrating St David’s Day through food

The Spitalfields showcase forms part of a wider St David’s Day celebration being organised by Food & Drink Wales, the Welsh Government’s food division, which alongside its vital role in supporting and nurturing the sector, uses food and drink as a powerful way to express national identity, creativity and pride.

From artisan producers to established Welsh brands, the events will highlight how Wales’s food and drink scene is shaped by its landscape and brought to life by the people who make it.

Deputy First Minister with responsibility for Climate Change and Rural Affairs, Huw Irranca-Davies MS said: “St David’s Day is the perfect moment to celebrate the exceptional quality and creativity of Welsh food and drink producers. From award-winning charcuterie to innovative craft spirits, the businesses showcasing at Spitalfields represent the very best of what Wales has to offer.

“Our food and drink sector is built on strong foundations -protected geographical status, sustainable farming practices and generations of skilled production. But it’s also a sector that continues to evolve, with producers combining their heritage with fresh ideas and ambitious growth plans.

“Events like this are vital for connecting Welsh businesses with new markets and demonstrating to buyers across the UK that Wales is a modern food nation with products that can compete at the highest level.”

Business owner issues legal threats and IPSO complaint to this newspaper while refusing to answer detailed questions about customers who say they were ‘ripped off’

MULTIPLE customers and former associates have come forward to The Pembrokeshire Herald alleging they were left out of pocket after dealings with Computer Solutions Wales, a business operated by Steven Grant.

Following our earlier reporting more people have come forward. The Herald has now spoken to a growing number of individuals who describe similar experiences involving upfront payments, missing equipment, delays, and difficulties obtaining refunds or wages.

The allegations span a period from 2024 into 2025 and involve sums ranging from hundreds to several thousand pounds.

Grant denies wrongdoing and has refused to provide detailed comment on specific allegations, instead issuing legal threats demanding the newspaper cease reporting on the matter.

The Herald investigation is continuing.

Customers describe similar experiences

While each case has its own circumstances, complainants who contacted the newspaper independently described recurring themes:

• Requests for payment upfront
• Delays or lack of communication
• Explanations involving disputes with landlords or access to premises
• Assurances that work had been completed or refunds issued
• Difficulty recovering money or property

The Herald has reviewed bank statements, payment confirmations, correspondence, and message exchanges relating to several of the complaints.

There is currently no finding of criminal liability, and disputes of this nature are typically matters for civil courts. However, the number of individuals reporting similar experiences has raised public-interest concerns.

NHS worker says she lost laptop and repair payment

One of the most recent complainants, Emma Venables, an NHS worker, says she paid £589 in October 2024 to have her son’s water-damaged laptop repaired.

Bank records seen by the Herald confirm a Faster Payment of £589 made on Friday (Oct 11, 2024) to Computer Solutions.

Ms Venables says communication became sporadic despite repeated attempts to contact the business.

Messages reviewed by the Herald show Grant stating the laptop had been repaired but was locked inside premises due to a dispute with a landlord.

Ms Venables later gained access to the premises through a letting agent but says the laptop was not present.

Grant allegedly suggested the device may have been taken by others with access to the building.

Despite later agreeing to refund the payment, Ms Venables says no money was returned and she has been left both without the device and out of pocket.

She told the Herald the situation caused significant distress during a period when she was grieving the death of her husband.

Animator claims nearly £3,000 loss

Cardiff-based animator Rebecca Merrell says she transferred £2,964.55 in December 2024 for a custom-built computer system which she says was never delivered.

Bank documentation supplied to the Herald confirms the transfer was made via Faster Payments to an account linked to Grant’s business.

Ms Merrell alleges she received repeated assurances the computer had been completed and would be delivered, including claims it was already in Grant’s vehicle awaiting transport.

She further alleges she was sent screenshots appearing to show a refund had been issued, but no payment was ever received.

The Herald has reviewed copies of documents she provided.

Ms Merrell says she was unable to work for months without a replacement computer and had to borrow money from family to purchase another system elsewhere.

She described the experience as having a serious impact on her confidence and mental wellbeing.

Another customer reports lost laptop and payment

The Herald has also spoken to another customer who says they lost both a laptop valued at approximately £1,500 and £589 paid for repairs after handing the device to the business.

They say they were later told the computer had been inside premises affected by a landlord dispute and could not be accessed.

No refund was received.

Further individuals have contacted the Herald describing disputes involving payments for goods or services they say were not delivered or completed.

These claims are currently being reviewed.

Former worker alleges unpaid wages

Separate to the customer complaints, the Herald has also been contacted by a former worker who claims they carried out work connected to the business but did not receive agreed payment.

Documentation relating to that claim has been shared with the newspaper.

The Herald understands the individual believes they are owed money and has considered pursuing recovery through civil action.

Grant has not provided a response to that allegation.

Timeline of disputes

Information provided to the Herald suggests the disputes span several months.

Some complainants describe making payments in late 2024 and experiencing ongoing communication issues into early 2025.

Others report refund promises that they say were not fulfilled.

The Herald is continuing to verify additional timelines as more individuals come forward.

Grant refuses detailed comment

The Herald contacted Steven Grant with detailed questions covering each allegation and the evidence provided by complainants.

He declined to respond to the specifics.

In correspondence, Grant said: “My mental health isn’t great.”

He also warned that further articles would result in legal action.

Legal threats issued to newspaper

Grant subsequently sent what he described as a “final and formal legal notice” to the Herald demanding:

• Immediate cessation of reporting
• Removal of published material
• A retraction
• Written confirmation within seven days

The Herald is continuing its reporting in the public interest.

Grant has also lodged a complaint with the Independent Press Standards Organisation (IPSO).

Right to reply offered

Grant has been given multiple opportunities to respond to the allegations raised by customers and former associates before publication of this article.

He declined to provide any substantive comment.

Customers considering legal action

Some complainants say they are considering civil claims or seeking advice from Trading Standards.

Others say personal circumstances prevented them from pursuing action sooner.

Investigation continues

Since the Herald began reporting on Computer Solutions Wales, additional individuals have contacted the newspaper with further accounts.

Journalists are currently interviewing witnesses and reviewing documentation to establish whether those complaints can be reported on the record.

Anyone with relevant information is invited to contact the newsroom confidentially.