News
‘One complaint’ claims CHC

Surprised by the report: Tony
Wales
ON THURSDAY (Jan 8), the Community Health Council reported it had received only one complaint about the transfer of maternity and children’s services to Carmarthen. Responding to the report former Chair of the Community Health Council (CHC), Tony Wales said: “I was extremely surprised to learn from the Pembrokeshire CHC meeting today that the CHC have only received ONE complaint, to date, regarding the transfer of women’s and children’s services to Carmarthen.”
He continued: “Am I to assume that most of what I read on the SWAT Facebook pages are in fact either not true or just highly exaggerated by people who post their accounts of their problem? “If I was a member of the Ministers panel who was tasked to review the impact of service change I would have no alternative but to report back to the Minister that there is no credible evidence to support that there has been any adverse impact on Parents and their children.”
Mr Wales comment on social media generated a number of responses which suggested that there is considerable confusion about the entirely separate roles of the Health Board and the Community Health Council, which is independent of it.
What is a Community Health Council ?
The Community Health Council (CHC) is made up of 36 members appointed by local councils, the Welsh Government and the voluntary sector. It is separate from and independent to the Health Board. The CHC acts as a monitor on the services provided by the Health Board and to provide advocacy services and support for those who wish to complain about health services.
In addition to these roles it seeks the community’s views on its health service, inspects premises, and provides information about local health services. When the Welsh Government looks to find out how many complaints exist about the local health service, provided by the Health Board, it will normally consult with the CHC to establish what complaints have been made and to which element of service provision they relate. The CHC asks that patients: “Tell us about your experiences of the health service, good or bad.
You may feel that you have not received the quality of service expected and feel upset about what has happened and want an explanation or make a complaint. “Whether it’s any of these or some other matter to do with health service provision, please let us know – that’s what we’re here for.”
What about social media ?
Complaints made on social media will not be taken into account by the Welsh Government or the Board. Only complaints made through the Community Health Council will be acted upon. The CHC will not conduct or handle litigation, only complaints about service. Comments on Facebook have suggested that the CHC should simply cut and paste records of complaints made on various patient pages and record them as formal complaints.
It cannot do this. It is up to individuals to make complaints to the CHC themselves. If individuals want to complain, they should communicate with the CHC. The CHC’s advocacy service is free of charge and provides an independent client-led advocacy service to those who wish to complain about care or treatment received from the NHS.
Watering down
The Welsh Government is known to be frustrated by some Community Health Councils for standing in the way of its drive to cut and merge NHS services across Wales. The former chair of the local CHC, Tony Wales, was threatened with libel action for questioning the conduct of the Health Board’s consultation before it proceeded with its planned service cuts in Pembrokeshire.
CHC’s elsewhere in Wales were also urged to water down their objections to plans to centralise health services. The Welsh Government now plans to seize control of the CHC’s by putting one of its own placements in post as the head of the national body for Community Health Councils. As we have previously reported, the current Chief of the local CHC, Ashley Warlow, is stepping down at the end of this month. No replacement for Mr Warlow has been sought or appointed at this stage, despite him providing his notice in October 2014.
If you have a complaint
Lyn Neville from Pembrokeshire Cancer Support contacted us after hearing the CHC’s report of a single complaint. He told us: “It is very important that if you have a problem you report it to the Pembrokeshire Community Health Council who are the public’s Health Service Watchdog.
“The Welsh Assembly have a duty to review service changes and if problems are not fully reported it will appear that there are no issues and everything is fine. “We all know this is not the case. The Health Board will ignore stories in the Press and on Facebook etc but they cannot ignore your ‘official’ complaints.”
He continued: “So, please – if you have had, are having, or have in the future – a negative experience involving Maternity or Paediatric care you must tell the Community Health Council. “You can Telephone, e-mail or write to them. This can be done anonymously if you prefer not to give your name.” The contact details are – Telephone – 01646 697610 (when told Press “1” for the Pembrokeshire Branch of CHC).
Email – [email protected]. uk Write to – Pembrokeshire Community Health Council, Suite 1, Cedar Court, Haven’s Head, Milford Haven, Pembrokeshire, SA73 3LS Contact the Advocacy Service Phone: 01267 236326; Email: HDDComplaints. [email protected] Lyn concluded by asking: “Please do this as it could save a life and make a huge difference to our services at our Hospital.”
Local Government
Essential bridge maintenance and repairs planned for January
Works on Westfield Pill Bridge to affect A477 traffic
ESSENTIAL maintenance and repair work is set to begin on Westfield Pill Bridge, with traffic management in place on the A477 between Neyland and Pembroke Dock.
The programme of works is due to start on Monday (Jan 19) following a Principal Inspection carried out in 2022, which identified a number of necessary repairs to maintain the long-term durability and safety of the structure.
Westfield Pill Bridge is a key route linking communities in south Pembrokeshire and carries a high volume of daily traffic. While major works were last undertaken in 1998 — which required a full closure of the bridge — the upcoming refurbishment has been designed to avoid shutting the crossing entirely.
Instead, the works, scheduled to take place in early 2026, will be managed through traffic control measures to keep the bridge open throughout the project.
The planned refurbishment will include the replacement of both eastbound and westbound bridge parapets, the renewal of expansion joints, and full resurfacing of the bridge deck.
The work is expected to take no longer than three months and will involve weekend and night-time working to help minimise disruption. All construction activity will be carried out from the bridge deck and has been scheduled to avoid clashes with other planned trunk road works, as well as periods of higher traffic demand.
Two-way traffic signals will be in place for the duration of the works. These will be manually controlled during peak periods, with particular efforts made to reduce delays affecting school transport.
Motorists are advised that there may be delays to local bus services during the works, including the 349 (Haverfordwest–Pembroke Dock–Tenby) and 356 (Milford Haven–Monkton) routes.
Drivers are encouraged to allow extra time for journeys and to follow on-site signage while the works are underway.
Crime
Breakthrough in 1993 Tooze murders: 86-year-old man arrested after cold case review
POLICE investigating one of Wales’ most disturbing unsolved double murders have arrested an 86-year-old man on suspicion of killing elderly couple Harry and Megan Tooze more than three decades ago.
South Wales Police confirmed the arrest on Tuesday (Dec 17), following a forensic cold case review into the 1993 killings, which shocked the rural community of Llanharry and cast a long shadow over the South Wales justice system.
Harry Tooze, aged 64, and his wife Megan, 67, were found shot dead with a shotgun at their isolated Ty Ar y Waun farmhouse on July 26, 1993. Their bodies were discovered inside a cowshed on the property, concealed beneath carpet and hay bales, having been shot in the head at close range.
The brutality of the killings and the remoteness of the scene prompted one of the most high-profile murder investigations in Wales at the time.
Conviction later quashed
In 1995, Cheryl Tooze’s then-boyfriend, Jonathan Jones, was convicted of the murders and sentenced to life imprisonment. The prosecution case rested heavily on a partial fingerprint found on a teacup at the farmhouse.
However, the conviction unravelled just a year later. In 1996, the Court of Appeal quashed the verdict, ruling it unsafe and highlighting serious concerns about the reliability of the fingerprint evidence. The decision was widely regarded as a significant miscarriage of justice.
Jones, who consistently maintained his innocence, was supported throughout the ordeal by Cheryl Tooze, whom he later married. The couple have since spoken publicly about the devastating impact of the case on their lives.
Despite renewed appeals and periodic reviews, no one else was charged and the murders remained unresolved for nearly 30 years.
Operation Vega and forensic advances
In 2023, marking the 30th anniversary of the killings, South Wales Police launched a full cold case review under Operation Vega. The review was led by forensic scientist Professor Angela Gallop, one of the UK’s most respected figures in forensic investigation.
Detectives re-examined preserved exhibits from the original crime scene using modern forensic and DNA techniques that were not available in the early 1990s. Police have not disclosed which items were re-analysed or what evidence led to the latest arrest.
On December 17, officers arrested an 86-year-old man on suspicion of murdering Harry and Megan Tooze. He remains in police custody while enquiries continue. No further details about the suspect have been released at this stage.
Police appeal for information
Senior Investigating Officer Detective Superintendent Mark Lewis described the arrest as a significant moment, but stressed that the investigation is ongoing.
He said: “While this arrest is clearly a significant development in the investigation, our enquiries are very much ongoing. This case has affected many people over the years and our aim is to find answers to the unanswered questions which remain about their deaths over 30 years on.
“Even with the passage of time, I would urge anyone who has information about the murders, no matter how small it may seem, to come forward and speak to police.”
Anyone with information is asked to contact South Wales Police, quoting occurrence number 2300016841.
Crime
Former police officer accused of making sexual remarks to women while on duty
Court hears allegations of inappropriate behaviour during official police visits
A FORMER police officer has appeared in court accused of making sexually inappropriate remarks to women he encountered while on duty.
Luke Silver, aged 34, is alleged to have abused his position as a police officer by making unwanted and explicit comments to two women during the course of official police business.
Cardiff Crown Court heard that Silver attended one woman’s home following an incident involving her partner and took an initial statement. However, the woman told the court that Silver later returned to her address on several further occasions, during which the conversation allegedly became personal and sexual in nature.
She said the officer asked intrusive questions about her sex life and made comments about her appearance, which she found unsettling. In messages sent to a friend at the time, the woman described his behaviour as “inappropriate”, “strange” and “creepy”.
The court was told she later said she felt uncomfortable during the visits, claiming Silver behaved in an overly relaxed manner while speaking to her and made remarks that were entirely unrelated to the police matter he had attended for.
A second woman has also made allegations that Silver asked her sexually explicit questions and made comments about her body while acting in his capacity as a police officer.
Silver, formerly of Gwent Police and now living in Lamphey, Pembrokeshire, denies three counts of improper use of police powers or privileges. The alleged offences are said to have taken place in 2021.
The trial is continuing at Cardiff Crown Court.
(Image: WNS)
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