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Toilets ‘top of the pile’

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New Charge: A charging system has now been installed in the ASDA car park in Pembroke Dock

New Charge: A charging system has now been installed in the ASDA car park in Pembroke Dock

PUBLIC toilet provider DANFO has received praise for the work it has carried out in Pembrokeshire in 2015.

The Council’s Environment Overview and Scrutiny Committee met on Tuesday, (Mar 15), to hear a presentation from DANFO.

DANFO highlighted that charging systems were being installed in Narberth, Tenby South Beach, Pembroke Dock and Broad Haven to go with the other four that had already had charging systems put in place.

They also highlighted a number of cases of vandalism in toilets in Felindre and in Castle Lake, Haverfordwest, which was the subject of fire damage in January 2016.

Pictures were shown of the damage at both sites alongside what they looked like after DANFO had finished repairs.

Nine members of staff were also employed DANFO, of which none of them had been in previous employment.

Jon Mills, Operations Manager at DANFO, said: “By December 2015, DANFO had received £40,000 worth of contributions towards the running costs of public toilets in the county and this was through introducing charging mechanisms.

“We’ve had significant investment in refurbishing a number of facilities across the county and employed additional local people to our full time staff cleaning service. Through those people we have delivered an award winning service.

“We’ve also spent approximately £50,000 just through our trade and maintenance of all the toilets and over 1000 maintenance repairs were carried out in 2015.

“There was a provision within the tender contract to install charging mechanisms to generate income. The income generation goes to the operational costs of the service and invested back into local public toilet provision.

“You’ll notice that there are four more sites listed, two of them are being installed today (Mar 15) so Narberth and Tenby South Beach are being installed. Broad Haven and Pembroke Dock were installed last Tuesday so we will have eight sites now collecting income.

“All the efforts put in by the team over 2015 has led us to achieving something that we are very proud of which was the External Cleaning Contractor of the year for 2015 across Wales and the UK. That’s for the work we are doing here down in west Wales. All the toilets are inspected by an independent inspector from the Loo of the year organisation.

“Pembrokeshire’s toilets achieved the platinum award. Pembrokeshire’s toilets became top of the Premier League in 2015 as compiled by the Loo of the year Awards so we are top of the pile at the moment.”

Cllr David Howlett congratulated DANFO on their award and asked whether or not there had been any success in finding the people that had committed the acts of vandalism.

Jon stated that no one had been caught for the damage caused to the toilets in Felindre but that people had been caught for the damage caused the toilets in Haverfordwest.

Richard Brown, Head of Environment & Civil Contingencies at the council, told councillors of the jobs that the cleaners have to go through with some experiencing excrement in handdryers.

He added: “There’s a tender price so we pay DANFO every month so we’ve got a fixed price and when they submitted their price to us it was based upon the assumption that £45,000 would be generated so their price was x-minus £45,000 so anything above that then comes to the council.

“The charging has been well received and I think we have had 120,000 visits in two months. The income generation has exceeded expectations but we actually have a problem now where there is no incentive for DANFO to invest in any further charging. “We didn’t really know from the outset how many people would take to charging.” DANFO Operations Manager Andrew Mcilduff added that he was delighted with how things had turned out and also said that Keswick was watching what had been done in Pembrokeshire and added that they wanted exactly the same as what had been installed in Tenby. Cllr Jonathan Preston said that DANFO’s involvement was a success story and asked if they had considered alternative methods of payment such as a contactless card. It was agreed there may be some benefits to that but that there would be more costs involved.

2 Comments

2 Comments

  1. (regular toilet user)

    April 11, 2016 at 3:27 pm

    I wish the Herald reporter had been at Pembroke Dock Town Council’s meeting last Thursday and a totally different picture of public toilets would have emerged. The reporter would have seen Cllr Jane Phillips deplore the state of the toilets in Pembroke Dock which have not improved one bit since the 20 p charge was introduced.
    She went on to say the Tenby toilets were indeed good, but by comparison Pembroke Dock’s were terrible – tiles missing and broken everywhere and black mould a feature of the decoration. She recalled how a Pembroke Town Councillor had used two 20p coins and still could’n t get in and had to dash home.
    I’m not criticising the cleaners – how much can they do if the place is crumbling – it’s just that they need some money spent on them.
    As for the Loo of the year awards – what a load of crap if they got that with a Loo in this state!
    Come on Danfo do the decent thing and stop charging until the Pembroke Dock loos are fit for purpose.

  2. Dave Nall

    August 28, 2016 at 3:32 pm

    The problem is that it is not just 20p, it is 20p over and over again, unless you and your family have bladders of steel. I have an illness which causes me to use toilets more frequently than most. During my stay in the area this year I avoided Tenby in favour of Sandersfoot where the loos are free. Walt Disney claimed he built his business on clean free toilets.
    Ultimately, the ‘pay to pee’ loos will be paid for at the cost of other businesses in the areas that myself and others will avoid. Despite the ‘spin’ we are fed in the press, this is another case where private enterprise has taken over a once free and appreciated public service for profit.
    Incidentally, I witnesses a man in Pembroke Dock put his 20p in the machine, but it would not let him in. So they don’t even work properly.
    Poor show all round.

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Crime

Swansea man dies weeks after release from troubled HMP Parc: Investigation launched

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A SWANSEA man has died just weeks after being released from HMP Parc, the Bridgend prison now at the centre of a national crisis over inmate deaths and post-release failures.

Darren Thomas, aged 52, died on 13 November 2025 — less than a month after leaving custody. The Prisons and Probation Ombudsman (PPO) has confirmed an independent investigation into his death, which is currently listed as “in progress”.

Born on 9 April 1973, Mr Thomas had been under post-release supervision following a period at HMP/YOI Parc, the G4S-run prison that recorded seventeen deaths in custody in 2024 — the highest in the UK.

His last known legal appearance was at Swansea Crown Court in October 2024, where he stood trial accused of making a threatening phone call and two counts of criminal damage. During the hearing, reported by The Pembrokeshire Herald at the time, the court heard he made threats during a heated call on 5 October 2023.

Mr Thomas denied the allegations but was found guilty on all counts. He was sentenced to a custodial term, which led to his imprisonment at HMP Parc.

Parc: A prison in breakdown

HMP Parc has faced sustained criticism throughout 2024 and 2025. A damning unannounced inspection in January found:

  • Severe self-harm incidents up 190%
  • Violence against staff up 109%
  • Synthetic drugs “easily accessible” across wings
  • Overcrowding at 108% capacity

In the first three months of 2024 alone, ten men died at Parc — part of a wider cluster of twenty PPO-investigated deaths since 2022. Six occurred within three weeks, all linked to synthetic drug use.

Leaked staff messages in 2025 exposed a culture of indifference, including one officer writing: “Let’s push him to go tomorrow so we can drop him.”

Six G4S employees have been arrested since 2023 in connection with alleged assaults and misconduct.

The danger after release

Deaths shortly after release from custody are a growing national concern. Ministry of Justice data shows 620 people died while under community supervision in 2024–2025, with 62 deaths occurring within 14 days of release.

Short sentences — common at Parc — leave little time for effective rehabilitation or release planning. Homelessness, loss of drug tolerance and untreated mental-health conditions create a high-risk environment for those newly released.

The PPO investigates all such deaths to determine whether prisons or probation failed in their duties. Reports often take 6–12 months and can lead to recommendations.

A system at breaking point

The crisis at Parc reflects wider failures across UK prisons and probation. A July 2025 House of Lords report described the service as “not fit for purpose”. More than 500 people die in custody annually, with campaigners warning that private prisons such as Parc prioritise cost-cutting over care.

The PPO investigation into the death of Darren Thomas continues.

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Crime

Woman stabbed partner in Haverfordwest before handing herself in

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A WOMAN who stabbed her partner during a drug-fuelled episode walked straight into Haverfordwest Police Station and told officers what she had done, Swansea Crown Court has heard.

Amy Woolston, 22, of Dartmouth Street in Milford Haven, arrived at the station at around 8:00pm on June 13 and said: “I stabbed my ex-partner earlier… he’s alright and he let me walk off,” prosecutor Tom Scapens told the court.

The pair had taken acid together earlier in the day, and Woolston claimed she believed she could feel “stab marks in her back” before the incident.

Police find victim with four wounds

Officers went to the victim’s home to check on him. He was not there at first, but returned shortly afterwards. He appeared sober and told police: “Just a couple of things,” before pointing to injuries on his back.

He had three stab or puncture wounds to his back and another to his bicep.

The victim said that when he arrived home from the shop, Woolston was acting “a bit shifty”. After asking if she was alright, she grabbed something from the windowsill — described as either a knife or a shard of glass — and stabbed him.

He told officers he had “had worse from her before”, did not support a prosecution, and refused to go to hospital.

Defendant has long history of violence

Woolston pleaded guilty to unlawful wounding. The court heard she had amassed 20 previous convictions from 10 court appearances, including assaults, battery, and offences against emergency workers.

Defending, Dyfed Thomas said Woolston had longstanding mental health problems and had been off medication prescribed for paranoid schizophrenia at the time.
“She’s had a difficult upbringing,” he added, saying she was remorseful and now compliant with treatment.

Woolston was jailed for 12 months, but the court heard she has already served the equivalent time on remand and will be released imminently on a 12-month licence.

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News

BBC apologises to Herald’s editor for inaccurate story

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THE BBC has issued a formal apology and amended a six-year-old article written by BBC Wales Business Correspondent Huw Thomas after its Executive Complaints Unit ruled that the original headline and wording gave an “incorrect impression” that Herald editor Tom Sinclair was personally liable for tens of thousands of pounds in debt.

The 2019 report, originally headlined “Herald newspaper editor Tom Sinclair has £70,000 debts”, has now been changed.

The ECU found: “The wording of the article and its headline could have led readers to form the incorrect impression that the debt was Mr Sinclair’s personal responsibility… In that respect the article failed to meet the BBC’s standards of due accuracy.”

Mr Sinclair said: “I’m grateful to the ECU for the apology and for correcting the personal-liability impression that caused real harm for six years. However, the article still links the debts to ‘the group which publishes The Herald’ when in fact they related to printing companies that were dissolved two years before the Herald was founded in 2013. I have asked the BBC to add that final clarification so the record is completely accurate.”

A formal apology and correction of this kind from the BBC is extremely rare, especially for a story more than six years old. 

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