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Toilets ‘top of the pile’

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New Charge: A charging system has now been installed in the ASDA car park in Pembroke Dock

New Charge: A charging system has now been installed in the ASDA car park in Pembroke Dock

PUBLIC toilet provider DANFO has received praise for the work it has carried out in Pembrokeshire in 2015.

The Council’s Environment Overview and Scrutiny Committee met on Tuesday, (Mar 15), to hear a presentation from DANFO.

DANFO highlighted that charging systems were being installed in Narberth, Tenby South Beach, Pembroke Dock and Broad Haven to go with the other four that had already had charging systems put in place.

They also highlighted a number of cases of vandalism in toilets in Felindre and in Castle Lake, Haverfordwest, which was the subject of fire damage in January 2016.

Pictures were shown of the damage at both sites alongside what they looked like after DANFO had finished repairs.

Nine members of staff were also employed DANFO, of which none of them had been in previous employment.

Jon Mills, Operations Manager at DANFO, said: “By December 2015, DANFO had received £40,000 worth of contributions towards the running costs of public toilets in the county and this was through introducing charging mechanisms.

“We’ve had significant investment in refurbishing a number of facilities across the county and employed additional local people to our full time staff cleaning service. Through those people we have delivered an award winning service.

“We’ve also spent approximately £50,000 just through our trade and maintenance of all the toilets and over 1000 maintenance repairs were carried out in 2015.

“There was a provision within the tender contract to install charging mechanisms to generate income. The income generation goes to the operational costs of the service and invested back into local public toilet provision.

“You’ll notice that there are four more sites listed, two of them are being installed today (Mar 15) so Narberth and Tenby South Beach are being installed. Broad Haven and Pembroke Dock were installed last Tuesday so we will have eight sites now collecting income.

“All the efforts put in by the team over 2015 has led us to achieving something that we are very proud of which was the External Cleaning Contractor of the year for 2015 across Wales and the UK. That’s for the work we are doing here down in west Wales. All the toilets are inspected by an independent inspector from the Loo of the year organisation.

“Pembrokeshire’s toilets achieved the platinum award. Pembrokeshire’s toilets became top of the Premier League in 2015 as compiled by the Loo of the year Awards so we are top of the pile at the moment.”

Cllr David Howlett congratulated DANFO on their award and asked whether or not there had been any success in finding the people that had committed the acts of vandalism.

Jon stated that no one had been caught for the damage caused to the toilets in Felindre but that people had been caught for the damage caused the toilets in Haverfordwest.

Richard Brown, Head of Environment & Civil Contingencies at the council, told councillors of the jobs that the cleaners have to go through with some experiencing excrement in handdryers.

He added: “There’s a tender price so we pay DANFO every month so we’ve got a fixed price and when they submitted their price to us it was based upon the assumption that £45,000 would be generated so their price was x-minus £45,000 so anything above that then comes to the council.

“The charging has been well received and I think we have had 120,000 visits in two months. The income generation has exceeded expectations but we actually have a problem now where there is no incentive for DANFO to invest in any further charging. “We didn’t really know from the outset how many people would take to charging.” DANFO Operations Manager Andrew Mcilduff added that he was delighted with how things had turned out and also said that Keswick was watching what had been done in Pembrokeshire and added that they wanted exactly the same as what had been installed in Tenby. Cllr Jonathan Preston said that DANFO’s involvement was a success story and asked if they had considered alternative methods of payment such as a contactless card. It was agreed there may be some benefits to that but that there would be more costs involved.

2 Comments

2 Comments

  1. (regular toilet user)

    April 11, 2016 at 3:27 pm

    I wish the Herald reporter had been at Pembroke Dock Town Council’s meeting last Thursday and a totally different picture of public toilets would have emerged. The reporter would have seen Cllr Jane Phillips deplore the state of the toilets in Pembroke Dock which have not improved one bit since the 20 p charge was introduced.
    She went on to say the Tenby toilets were indeed good, but by comparison Pembroke Dock’s were terrible – tiles missing and broken everywhere and black mould a feature of the decoration. She recalled how a Pembroke Town Councillor had used two 20p coins and still could’n t get in and had to dash home.
    I’m not criticising the cleaners – how much can they do if the place is crumbling – it’s just that they need some money spent on them.
    As for the Loo of the year awards – what a load of crap if they got that with a Loo in this state!
    Come on Danfo do the decent thing and stop charging until the Pembroke Dock loos are fit for purpose.

  2. Dave Nall

    August 28, 2016 at 3:32 pm

    The problem is that it is not just 20p, it is 20p over and over again, unless you and your family have bladders of steel. I have an illness which causes me to use toilets more frequently than most. During my stay in the area this year I avoided Tenby in favour of Sandersfoot where the loos are free. Walt Disney claimed he built his business on clean free toilets.
    Ultimately, the ‘pay to pee’ loos will be paid for at the cost of other businesses in the areas that myself and others will avoid. Despite the ‘spin’ we are fed in the press, this is another case where private enterprise has taken over a once free and appreciated public service for profit.
    Incidentally, I witnesses a man in Pembroke Dock put his 20p in the machine, but it would not let him in. So they don’t even work properly.
    Poor show all round.

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Community

Craig Flannery appointed as new Chief Fire Officer

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MID AND WEST WALES FIRE SERVICE LEADERSHIP CHANGE

MID and West Wales Fire and Rescue Service has announced the appointment of Craig Flannery as its new Chief Fire Officer, with effect from Monday, December 15, 2025.

Mr Flannery has served with the Service for more than twenty years, progressing through a wide range of middle management and senior leadership roles across both operational and non-operational departments.

During his career, he has been closely involved in strengthening operational delivery, risk management and organisational development. His work has included leading innovation in learning and development, overseeing the Service’s On-Call Improvement Programme, and driving investment in key enabling functions such as workforce development and information and communication technology.

The appointment followed a rigorous, multi-stage recruitment process led by Mid and West Wales Fire and Rescue Authority. Candidates were assessed through structured interviews, strategic leadership exercises and scenario-based assessments designed to test operational judgement, organisational vision and the ability to lead a modern fire and rescue service.

External professional assessors were also engaged to provide independent scrutiny, ensuring the process met high standards of fairness, transparency and challenge.

Mr Flannery emerged as the strongest candidate, demonstrating clear strategic leadership capability, detailed organisational knowledge and a strong commitment to community safety and service improvement.

Councillor John Davies, Chair of Mid and West Wales Fire and Rescue Authority, said: “Craig brings a deep understanding of our Service and a clear vision for its future. His appointment will strengthen our ability to innovate, support our workforce and deliver high-quality protection for the communities we serve.

“As we navigate a rapidly changing landscape, Craig’s experience in driving innovation and organisational development will be invaluable in helping us adapt and transform for the future.”

Commenting on his appointment, Mr Flannery said: “It is a privilege to lead this outstanding Service. I am committed to supporting our people, strengthening partnerships and building on the strong foundations already in place.

“As the challenges facing fire and rescue services continue to evolve, we must modernise and innovate, ensuring we have the skills, technology and capability needed to meet the needs of our communities. I look forward to working with colleagues and partners across Mid and West Wales to deliver a resilient, progressive Service that keeps people safe and places our staff at the heart of everything we do.”

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Health

Resident doctors in Wales vote to accept new contract

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RESIDENT doctors across Wales have voted to accept a new contract, with 83% of those who took part in a referendum backing the agreement, according to BMA Cymru Wales.

The contract includes a four per cent additional investment in the resident doctor workforce and introduces a range of reforms aimed at improving training conditions, wellbeing and long-term workforce sustainability within NHS Wales. The BMA says the deal also supports progress towards pay restoration, which remains a central issue for doctors.

Key changes include new safeguards to limit the most fatiguing working patterns, measures intended to address medical unemployment and career progression concerns, and reforms to study budgets and study leave to improve access to training opportunities.

Negotiations between the BMA’s Welsh Resident Doctors Committee, NHS Wales Employers and the Welsh Government concluded earlier this year. Following a consultation period, a referendum of resident doctors and final-year medical students in Wales was held, resulting in a clear majority in favour of the proposals.

Welsh Resident Doctors Committee chair Dr Oba Babs Osibodu said the agreement marked a significant step forward for doctors working in Wales.

He said: “We’re proud to have negotiated this contract, which offers our colleagues and the future generation of doctors safer terms of service, fairer pay, and better prospects so that they can grow and develop their careers in Wales.

“This contract will help to retain the doctors already in training, and also attract more doctors to work in Wales, where they can offer their expertise and benefit patients.”

Dr Osibodu added that the BMA remains committed to achieving full pay restoration and acknowledged that challenges remain for some doctors.

“Whilst this contract sets the foundations for a brighter future for resident doctors in Wales, we recognise that there are still doctors who are struggling to develop their careers and secure permanent work,” he said. “We need to work with the Welsh Government and NHS employers to address training bottlenecks and underemployment.”

The Welsh Government has previously said it recognises the pressures facing resident doctors and the importance of improving recruitment and retention across NHS Wales, while also highlighting the need to balance pay agreements with wider NHS funding pressures and patient demand.

The new contract is expected to be phased in from August 2026. It will initially apply to doctors in foundation programmes, those in specialty training with unbanded rotas, and new starters, before being rolled out to all resident doctors across Wales.

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Crime

Swansea man jailed for online child sex offence dies in prison

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A SWANSEA man who was jailed earlier this year for attempting to engage in sexual communication with a child has died while in custody.

Gareth Davies, aged 59, of the Maritime Quarter, was serving an 18-month prison sentence after being convicted in May of sending sexually explicit messages to what he believed was a 14-year-old girl. The account was in fact a decoy used as part of an online safeguarding operation.

The court heard that Davies began communicating with the decoy between November and December 2024 and persistently pursued the individual, later attempting to arrange a face-to-face meeting. He was arrested after being confronted by the decoy operators.

Davies had pleaded not guilty but was convicted following a trial. At the time of sentencing, police described the messages as extremely concerning and said his imprisonment was necessary to protect children.

It has now been confirmed that Davies died at HMP Parc on Wednesday (Nov 27) while serving his sentence.

The Prisons and Probation Ombudsman has launched an independent investigation into the death, which is standard procedure in all cases where someone dies in custody. No cause of death has been released at this stage.

A coroner will determine the circumstances in due course.

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